This project was done as a way to better understand services and how we can improve them with new technologies.To start of we had to better understand the user’s of said services and their struggles with the current iteration of the service, in this case: The Passport and Travel Systems.Through interviews and research on the typical users and frustrations related to passports and travelling we landed on 4 different user types, or personas.

We also figured out these user’s struggles and where the current system could be improved to fix them or make them easier to deal with.

Upon figuring out how the system could be improved we wanted to develop a new interface for the passport, one that would not only serve as an official document but could also double as a travel companion and record all your most precious moments while traveling.